Well Something About me

I am Masters of Commerce From Rajasthan University (India) in technical term I am MCSE/MCTS/VCP on IIS/SBS/SQL 2008,2005 with Seven plus years of extensive network technical experience in Industry with Several Microsoft & VMware certifications.

My technical expertise and capability spreads across IIS administration, Server administration, Application administration, VCenter administration, Virtualization using VMware, Web administration, Backup administration, Database administration, Product support, Software Support.

I have vast expertise in IIS administration in virtual/physical clustered environment for more than 6 years. & hardcore hands on experience on Active directory, group policies, SQL server Administration and Internet Information services (IIS).

I am responsible for installing SSL certificates in the websites, and configuring software load balancers and scripted some process changes while implementing change controls.

good experience with Performance Engineering, with specific emphasis to trouble shooting bottlenecks, and plugging memory leaks.

Below Points says all about me.....

1. Expertise in administration (installation, configuration, monitoring, upgrade) of large number of IIS based Web servers (versions 5, 6, and 7) with strong troubleshooting skills.
2. Experience in Microsoft .net configuration.
3. Experience in web application deployment , monitoring , component deployment / Release management.
4. Good knowledage of windows operating system , Windows 2000 / 2003 / 2008.
5. experience in load balancing/failover/SSL configurations.
6. Knowledage of Web-related standards, such as HTTP, HTML, XML, and XSLT.
7. Understanding of Web-based security standards (cookie-based SSO, SAML, NTLM, and Basic).
8. Experience with SQLServer.

Additional Skills

1. Strong understanding of ITIL processes Incident management, change management, release management.
2. Ability to work on multiple complex projects/ tasks simultaneously.
3. Core team player with excellent verbal and written communication skills.
4. worked with geographically diverse teams.

Responsibilities

1. Manage IT's Major Incident Response process.
2. Facilitate incident communications to key stakeholders, IT management and customers.
3. Facilitate Post Mortems for Major Incident's.
4. Additional related activities as identified and required.
5. Understands and continuously recommends improvements to the process, procedures, work instructions, policies, required documentation and tools.
6. Works with Service Managers to improve their services.
7. Produces reports based on defined Key Performance Indicators.
8. Provides process compliance support.
9. Provides information on the Incident\Problem\Event Management processes and arranges training when required.
10. Performs training and evangelizes processes.
11. Will be expected to obtain the technical and organizational knowledge required to perform these activities.
12. Manages documentation and other information that support the process.
13. Strong communicator - Interacting with Customers, IT teams and all levels of management.
14. Ensuring there is clarity surrounding the issue to make sure everyone understands the problem.
15. Tracking multiple problems\action items and driving them all to resolution.
16. Able to accurately determine the business impact of an incident and respond appropriately.
17. Assist with driving problem investigation.
18. Strong technical background.
19. Effective in collaborating across teams while driving issues to resolution.
20. Assertive - Manages the response to keep teams engaged and on topic. Does not stay in the background.
21. "motivate" vendors to act promptly as needed.
22. Provide Incident and Problem reports on a regular basis.
23. Experience in providing 24x7 down systems support.
24. Proven ability to multi-task and deliver results within tight timeframes.
25. Proven ability to work independently with minimal supervision and as part of a team with direct responsibilities.
26. Ability to juggle competing priorities and adapt to changes in project scope.
27. Ability to communicate and collaborate effectively with teammates.
28. Effective verbal and written communication skills when communicating at all levels of authority within the IT organization and cross-functionally with business units.
29. Ability to communicate effectively with customers.
30. Understands and continuously recommends improvements to the process, procedures, work instructions, policies, required documentation and tools.